Shelf Pharmacy - FAQs

Frequently Asked Questions

What is the easiest way to find the items I am looking for?

To find the items you are looking for you should either browse the appropriate category or use the search facility.

Can I send my prescriptions to Shelf Pharmacy?

We can dispense both your NHS and private prescriptions, as long as they are written by a registered UK doctor / prescriber. Please send your prescriptions to Freepost RRYB-HXCE-ZYSY, Shelf Pharmacy, 14 Carr House Road, Shelf, Halifax, HX3 7QY.

How much do you charge to deliver my order?

All prescription orders are delivered free of charge in the UK. Shelf Pharmacy charge a standard fixed rate of £4.20 for delivery to any destination in the UK for all orders up to £30.00. Orders over £30.00 are free of delivery charges to any UK destination. For orders outside of the UK please contact us for a delivery price.

How do I pay for my products or chargeable prescriptions?

You can pay for your products securely online via credit/debit card by simply selecting the pay by adding items to your basket and going through the checkout process. All your credit card information is encrypted using SSL (secure socket layer) in transition over the internet and non of your payment details are kept on record. Please view our security page if you would like more information about how we protect your details.

Alternatively, you can place your order over the telephone; please call us on 0845 5211 272.

What happens to my delivery if I am not at home when it is delivered?

We use Royal Mail for the majority of our deliveries. Depending on the nature and value of your order, we may use an enhanced service such as Recorded or Special Delivery, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office. We also provide the facility to have your order delivered to alternative (eg. work) address.

If I need something straight away can you help me?

If you require your medication immediately we suggest you contact your local pharmacist or doctor.

If you are local to us please call us as we use our own delivery drivers within a 5 mile radius of the pharmacy so these deliveries will usually be quicker than our standard delivery.

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